FREQUENTLY ASKED QUESTIONS

Payments

HOW CAN I PAY FOR MY BAG(s)?

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

IS YOUR SITE SAFE AND SECURE?

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

WHERE DO I ENTER MY DISCOUNT CODE?

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

SHIPPING

WHERE IN THE WORLD DO YOUR BAGS SHIP TO?

We ship worldwide (except to Singapore, sorry!) with DHL Express. For orders to Russia and to remote areas without DHL facilities we ship with EMS.

*Please note, we do not ship to PO boxes so please enter a full street address when placing your order.

HOW MUCH DOES SHIPPING COST?

We offer free shipping to the United States and many other countries. Check your country below:

United States

FREE

Australia

FREE

Canada

FREE

New Zealand

FREE

Germany

FREE

France

FREE

United Kingdom

FREE

Japan

FREE

Hong Kong

FREE

Laos

FREE

Macau

FREE

Malaysia

FREE

Myanmar

FREE

Philippines

FREE

Thailand

FREE

Vietnam

FREE

Austria

FREE

Cambodia

FREE

Brunei

FREE

Netherlands

FREE

East Timor

FREE

Bahrain

$ 9,95

Bangladesh

$ 9,95

Brazil

$ 9,95

China

$ 9,95

India

$ 9,95

Jordan

$ 9,95

Kuwait

$ 9,95

Maldives

$ 9,95

Mexico

$ 9,95

Monaco

$ 9,95

Mongolia

$ 9,95

Nepal

$ 9,95

Oman

$ 9,95

Pakistan

$ 9,95

Papua New Guinea

$ 9,95

Qatar

$ 9,95

Saudi Arabia

$ 9,95

South Africa

$ 9,95

South Korea

$ 9,95

Sri Lanka

$ 9,95

Taiwan

$ 9,95

United Arab Emirates

$ 9,95

Andorra

$ 14,95

Belgium

$ 14,95

Bulgaria

$ 14,95

Croatia

$ 14,95

Cyprus

$ 14,95

Czech Republic

$ 14,95

Denmark

$ 14,95

Estonia

$ 14,95

Finland

$ 14,95

Greece

$ 14,95

Hungary

$ 14,95

Ireland

$ 14,95

Italy

$ 14,95

Latvia

$ 14,95

Liechtenstein

$ 14,95

Lithuania

$ 14,95

Luxembourg

$ 14,95

Malta

$ 14,95

Norway

$ 14,95

Poland

$ 14,95

Portugal

$ 14,95

Romania

$ 14,95

San Marino

$ 14,95

Slovakia

$ 14,95

Slovenia

$ 14,95

Spain

$ 14,95

Sweden

$ 14,95

Switzerland

$ 14,95

Vatican City

$ 14,95

Albania

$ 19,95

Armenia

$ 19,95

Azerbaijan

$ 19,95

Belarus

$ 19,95

Bosnia & Herzegovina

$ 19,95

Faroe Islands

$ 19,95

Georgia

$ 19,95

Gibraltar

$ 19,95

Guernsey

$ 19,95

Iceland

$ 19,95

Israel

$ 19,95

Jersey

$ 19,95

Kosovo

$ 19,95

Macedonia

$ 19,95

Mariana Islands

$ 19,95

Mauritius

$ 19,95

Mayotte

$ 19,95

Moldova, Rep. of

$ 19,95

Montenegro

$ 19,95

Russia

$ 19,95

Serbia

$ 19,95

Seychelles

$ 19,95

Turkey

$ 19,95

Afghanistan

$ 24,95

Algeria

$ 24,95

American Samoa

$ 24,95

Angola

$ 24,95

Anguilla

$ 24,95

Antigua

$ 24,95

Argentina

$ 24,95

Aruba

$ 24,95

Bahamas

$ 24,95

Barbados

$ 24,95

Belize

$ 24,95

Benin

$ 24,95

Bermuda

$ 24,95

Bhutan

$ 24,95

Bolivia

$ 24,95

Bonaire

$ 24,95

Botswana

$ 24,95

Burkina Faso

$ 24,95

Burundi

$ 24,95

Cameroon

$ 24,95

Canary Islands

$ 24,95

Cape Verde

$ 24,95

Cayman Islands

$ 24,95

Central Afircan Rep

$ 24,95

Chad

$ 24,95

Chile

$ 24,95

Colombia

$ 24,95

Comoros

$ 24,95

Congo

$ 24,95

Congo, DPR

$ 24,95

Cook Islands

$ 24,95

Costa Rica

$ 24,95

Cote D Ivoire

$ 24,95

Cuba

$ 24,95

Curacao

$ 24,95

Djibouti

$ 24,95

Dominica

$ 24,95

Dominican Rep.

$ 24,95

Ecuador

$ 24,95

Egypt

$ 24,95

El Salvador

$ 24,95

Eritrea

$ 24,95

Ethiopia

$ 24,95

Falkland Islands

$ 24,95

Fiji

$ 24,95

French Guyana

$ 24,95

Gabon

$ 24,95

Gambia

$ 24,95

Ghana

$ 24,95

Greenland

$ 24,95

Grenada

$ 24,95

Guadeloupe

$ 24,95

Guam

$ 24,95

Guatemala

$ 24,95

Guinea Rep.

$ 24,95

Guinea-Bissau

$ 24,95

Guinea-Equatorial

$ 24,95

Guyana (British)

$ 24,95

Haiti

$ 24,95

Honduras

$ 24,95

Iran

$ 24,95

Iraq

$ 24,95

Jamaica

$ 24,95

Kazakhstan

$ 24,95

Kenya

$ 24,95

Kiribati

$ 24,95

Korea, D.P.R of

$ 24,95

Kyrgyzstan

$ 24,95

Lebanon

$ 24,95

Lesotho

$ 24,95

Liberia

$ 24,95

Libya

$ 24,95

Madagascar

$ 24,95

Malawi

$ 24,95

Mali

$ 24,95

Marshall Islands

$ 24,95

Martinique

$ 24,95

Mauritania

$ 24,95

Micronesia

$ 24,95

Montserrat

$ 24,95

Morocco

$ 24,95

Mozambique

$ 24,95

Namibia

$ 24,95

Nauru, Rep. of

$ 24,95

Nevis

$ 24,95

New Caledonia

$ 24,95

Nicaragua

$ 24,95

Niger

$ 24,95

Nigeria

$ 24,95

Niue

$ 24,95

Palau

$ 24,95

Panama

$ 24,95

Paraguay

$ 24,95

Peru

$ 24,95

Puerto Rico

$ 24,95

Reunion, Island of

$ 24,95

Rwanda

$ 24,95

Saint Helena

$ 24,95

Samoa

$ 24,95

Sao Tome and Principe

$ 24,95

Senegal

$ 24,95

Sierra Leone

$ 24,95

Solomon Islands

$ 24,95

Somalia

$ 24,95

Somaliland, Rep. of

$ 24,95

South Sudan

$ 24,95

St. Barthelemy

$ 24,95

St. Eustatius

$ 24,95

St. Kittis

$ 24,95

St. Lucia

$ 24,95

St. Marteen

$ 24,95

St. Vincent

$ 24,95

Sudan

$ 24,95

Suriname

$ 24,95

Swaziland

$ 24,95

Syria

$ 24,95

Tahiti

$ 24,95

Tajikistan

$ 24,95

Tanzania

$ 24,95

Togo

$ 24,95

Tonga

$ 24,95

Trinidad and Tobago

$ 24,95

Tunisia

$ 24,95

Turks and Caicos Islands

$ 24,95

Tuvalu

$ 24,95

Uganda

$ 24,95

Ukraine

$ 24,95

Uruguay

$ 24,95

Uzbekistan

$ 24,95

Vanuatu

$ 24,95

Venezuela

$ 24,95

Virgin Island-British

$ 24,95

Virgin Island-US

$ 24,95

Yemen, Rep. of

$ 24,95

Zambia

$ 24,95

Zimbabwe

$ 24,95

Will I have to pay for international taxes and duties?

A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Boho Bags cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.

HOW LONG WILL IT TAKE FOR MY BAG(S) TO ARRIVE?

Shipping time is only about 3-4 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-6 business days. Orders sent with EMS (to Russia or remote areas without a DHL facility) can take up to two weeks.

CAN I TRACK MY BAGS JOURNEY?

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bag's journey at www.dhl.com. You can also send us a quick message and we’ll be happy to track it for you.

RETURNS

CAN I RETURN MY BAG?

Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.
For more information please see our return policy or send us a message and we'll answer any questions you have.

PRODUCTS

ARE THE FRINGE BAGS MADE USING REAL LEATHER?

Yes, we use authentic, buttery soft leather.

Are the Rattan Bags made USING real rattan?

Yes. We use Ata Grass (which belongs to the family of the Rattan Palm) and/or Rattan for our Rattan Bags. For more details please see the respective product description.

OTHER

WHAT IF I HAVE OTHER INQUIRIES?

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at hello@amerii.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!